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Privacy policy

Privacy Policy

Zenvora — Operated by Eight Group Holdings, LLC
Last updated: June 2026


(A) This Notice

This Privacy Policy ("Notice") explains how Eight Group Holdings, LLC ("Company," "we," "us," or "our"), the operator of the Zenvora brand and website located at www.zenvoraone.com (the "Site"), collects, uses, discloses, and protects the personal information of individuals who visit our Site, purchase our products, or otherwise interact with us ("you").
This Notice may be amended or updated from time to time to reflect changes in our practices or applicable law. We encourage you to read this Notice carefully and to check this page periodically for updates. Your continued use of the Site after any changes constitutes your acceptance of the updated Notice.

If you are a California resident, please see Section (L) for additional disclosures required by the California Consumer Privacy Act (CCPA).


(B) Information We Collect

We collect personal information from the following sources:
Information you provide directly:

•Name, email address, shipping address, billing address, and telephone number when you place an order or contact us
•Payment information (processed securely through our payment processor;we do not store full card numbers)
•Communications you send us, including support requests and feedback
•Email address when you sign up for the Founding Member Program or our mailing list
Information collected automatically when you visit the Site:
•IP address, browser type, operating system, and device type
•Pages visited, time spent on pages, referring URLs, and clickstream data
•Cookie data and similar tracking technologies (see Section (F) below)
Information from third parties:
•Analytics providers (such as Google Analytics) that provide aggregated data about Site usage
•Payment processors that confirm transaction status
•Marketing platforms (such as email service providers) that help us communicate with you


(C) Categories of Personal Information We Process

We process the following categories of personal information:
•Identifiers: name, email address, IP address
•Contact details: shipping address, billing address, telephone number
•Purchase details: order history, products purchased, transaction amounts, payment method type
•Payment details: billing address, payment method type, last four digits of card (full card numbers are processed by our payment processor and not stored by us)
•Device and usage data: IP address, browser type, operating system, pages visited, session duration, referring URL
•Cookie data: information collected via cookies and similar tracking technologies
•Communications: records of correspondence if you contact us, including support tickets and emails
•Marketing preferences: records of your consent to receive marketing communications and any opt-out requests
•Inferences: product interests and purchasing patterns derived from the above


(D) How We Use Your Information

We use your personal information for the following purposes:
To fulfill your orders and provide our services:

Processing and shipping your purchases, sending order confirmations and tracking information, managing returns and warranty claims, and communicating with you about your orders.
To operate and improve our business:

Maintaining and improving the Site, diagnosing technical issues, analyzing usage patterns, developing new products and features, and conducting internal research and analytics.
To communicate with you:

Sending transactional emails (order confirmations, shipping notifications, warranty updates), responding to your inquiries and support requests, and sending marketing communications if you have opted in.
For marketing and personalization:

Sending newsletters, product updates, and promotional offers to customers who have opted in;personalizing your experience on the Site;and delivering relevant advertising through third-party platforms such as Google Ads and Meta Ads.
For fraud prevention and security:

Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities;maintaining the security of our systems.
For legal compliance:

Complying with applicable laws and regulations, responding to lawful requests from government authorities, and establishing, exercising, or defending legal claims.
For the Founding Member Program:

Managing your membership status, communicating program updates, and verifying eligibility for Founding Member pricing.


(E) Legal Bases for Processing

We process your personal information on the following legal bases:

•Contract performance: Processing necessary to fulfill your purchase orders, manage returns, and provide the services you have requested.
•Legitimate interests: Processing necessary for our legitimate business interests, including improving our products and services, preventing fraud, and conducting marketing to existing customers, provided these interests are not overridden by your rights and freedoms.
•Consent: Where we rely on your consent, such as for marketing communications. You may withdraw your consent at any time.
•Legal obligation: Processing required to comply with applicable laws and regulations.


(F) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small text files stored on your device when you visit a website.
Types of cookies we use:

Type
Purpose
Essential cookies
Required for the Site to function, including shopping cart and checkout
Analytics cookies
Help us understand how visitors use the Site (Google Analytics)
Marketing cookies
Enable personalized advertising on third-party platforms
Preference cookies
Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site. For more information about Google Analytics and how to opt out, visit tools.google.com/dlpage/gaoptout.
Abandoned cart tracking: We may use cookies and tracking pixels to detect when you have added items to your cart but have not completed your purchase. If you have provided your email address, we may send you a reminder about your cart. You can opt out of these communications at any time by clicking the unsubscribe link in any email.


(G) Disclosure of Personal Information to Third Parties

We do not sell your personal information to third parties. We may share your personal information with:

•Payment processors: To securely process your transactions. These processors are contractually bound to protect your data and may only use it to process your payment.
•Shipping and fulfillment providers: To deliver your orders. We share your name, address, and order details with our shipping carriers.
•Email and marketing service providers: To send transactional and marketing emails on our behalf. These providers are contractually bound to use your data only as directed by us.
•Analytics providers: Google Analytics and similar services that help us understand Site usage. These providers receive anonymized or aggregated data.
•Advertising platforms: Google Ads and Meta Ads to deliver relevant advertising. These platforms may use cookies and device identifiers to serve personalized ads.
•Legal and regulatory authorities: When required by law, court order, or to protect our legal rights.
•Business successors: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the successor entity.
All third-party processors are subject to binding contractual obligations to process your personal information only as directed by us and to implement appropriate security measures.


(H) Automated Decision-Making and Profiling

We use automated tools for the following purposes:

Activity
Description
Effect on You
Personalized advertising
We use Google Ads and Meta Ads to deliver ads based on browsing behavior and purchase history
You may see Zenvora ads on other websites and platforms
Retargeting
We use cookies to show ads to visitors who have previously visited the Site
You may see more relevant ads based on your Site activity
Email marketing automation
We use email platforms to send personalized content based on your interactions (e.g., cart activity, purchase history)
You may receive emails tailored to your interests
Abandoned cart reminders
We detect incomplete purchases and send reminders if you have opted in
You may receive a reminder email about items left in your cart


(I) Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Notice, unless a longer retention period is required by law.

Category
Retention Period
Order and transaction records
7 years (tax and accounting requirements)
Customer account information
Duration of the relationship + 3 years
Marketing preferences and consent records
Until you opt out + 3 years
Support communications
3 years from last interaction
Analytics data
26 months (Google Analytics default)
Cookie data
As specified in cookie settings (typically 30 days to 2 years)
When personal information is no longer needed, we securely delete or anonymize it.


(J) Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
•SSL/TLS encryption for all data transmitted between your browser and our Site
•Secure payment processing through PCI-DSS compliant payment processors
•Access controls limiting who within our organization can access personal information
•Regular security assessments of our systems and third-party providers
Because no method of transmission over the internet is completely secure, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at support@zenvoraone.com.


(K) Your Rights

Depending on your location, you may have the following rights regarding your personal information:
•Right to access: Request a copy of the personal information we hold about you.
•Right to correction: Request that we correct inaccurate or incomplete personal information.
•Right to deletion: Request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain it by law).
•Right to opt out of marketing: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us at support@zenvoraone.com.
•Right to data portability: Request that we provide your personal information in a structured, machine-readable format.
•Right to restrict processing: Request that we limit how we use your personal information in certain circumstances.
To exercise any of these rights, contact us at support@zenvoraone.com. We will respond within 30 days. In some cases, we may need to verify your identity before fulfilling your request.


(L) Additional Disclosures for California Residents (CCPA)

This section provides additional disclosures required by the California Consumer Privacy Act, as amended ("CCPA"), and applies to California residents.
Your rights under the CCPA:

•Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
•Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
•Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
•Right to Opt Out of Sale or Sharing: We do not sell your personal information, as that term is defined under the CCPA. We do not share your personal information with third parties for cross-context behavioral advertising purposes.
•Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information beyond what is necessary to provide our products and services.
•Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your rights.
Categories of personal information collected in the last 12 months:

Category
Examples
Collected
Identifiers
Name, email, IP address
Yes
Customer records
Address, phone number, payment method type
Yes
Commercial information
Purchase history, products considered
Yes
Internet/network activity
Browsing history on Site, pages visited
Yes
Geolocation data
General location derived from IP address
Yes
Inferences
Product preferences, purchasing patterns
Yes
Sensitive personal information
Financial account details (via payment processor only;not stored by us)
Limited
We do not sell or share personal information as defined under the CCPA, including the personal information of minors under 16 years of age.
How to submit a CCPA request:

To exercise your CCPA rights, submit a verifiable consumer request by:
•Emailing us at support@zenvoraone.com with the subject line "CCPA Privacy Request"
•Including your full name, email address associated with your account, and the specific right you wish to exercise
We will respond within 45 days. If we need additional time, we will notify you. We may need to verify your identity before processing your request.

Authorized agents: You may designate an authorized agent to submit a request on your behalf. We may require written proof of authorization and may verify your identity directly.


(M) Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at support@zenvoraone.com.


(N) Direct Marketing and Opt-Out

If you have purchased from us or opted in to receive marketing communications, we may send you emails about new products, promotions, and updates. You may opt out of marketing communications at any time by:
•Clicking the "Unsubscribe" link in any marketing email
•Contacting us at support@zenvoraone.com
Please note that even if you opt out of marketing communications, you will continue to receive transactional emails related to your orders and account.


(O) Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.


(P) Details of the Controller

For the purposes of this Notice, the relevant Controller is:
Eight Group Holdings, LLC

21 Misty Springs Ct, Las Vegas, Nevada 89148, United States

Email: support@zenvoraone.com
Zenvora is a brand operated by Eight Group Holdings, LLC.


(Q) Changes to This Notice

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Notice periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Notice.


(R) Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@zenvoraone.com

Zenvora is a brand operated by Eight Group Holdings, LLC, 21 Misty Springs Ct, Las Vegas, Nevada 89148, United States.