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Terms of service
Terms of Service
Last updated: June 2026
These Terms of Service ("Terms of Service") govern your access to and use of the Zenvora website, located at www.zenvoraone.com (the "Site"), as well as your purchase of any products and/or services on the Site (access to, use of, and purchase of any products or services on the Site shall be referred to collectively herein as the "Services").
For the purposes of these Terms, "we," "us," or "our" refers to Eight Group Holdings, LLC (the "Company"), the entity operating the Zenvora brand. These Terms of Service do not alter in any way the terms or conditions of any other agreement you may have with the Company for products, services, or otherwise.
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING, USING, OR PURCHASING A PRODUCT ON THIS SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS, AGREEMENTS, GUIDELINES, AND DISCLOSURES INCORPORATED BY REFERENCE, INCLUDING BUT NOT LIMITED TO OUR PRIVACY POLICY, RETURN POLICY, AND SHIPPING POLICY. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, PLEASE DO NOT USE THE SITE OR PURCHASE ANY PRODUCTS.
THESE TERMS OF SERVICE INCLUDE AN AGREEMENT TO ARBITRATE ALL DISPUTES BETWEEN US. SEE SECTION 14 BELOW FOR DETAILS.
Section 1 — Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence. You may only use the Services in compliance with these Terms of Service and all applicable laws. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Services, violate any laws in your jurisdiction.
A breach or violation of any of the Terms will result in an immediate termination of your right to use the Services.
Section 2 — General Conditions
We reserve the right to refuse service to anyone for cause, including violation of these Terms of Service.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from us.
The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms of Service.
Section 3 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this Site at any time without notice. You agree that it is your responsibility to monitor changes to our Site.
Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice. To the extent permitted by applicable law, we shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.
Section 5 — Products and Availability
Certain products may be available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device's display of any color will be accurate.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this Site is void where prohibited.
To the extent permitted by applicable law, we do not warrant that the quality of any products, services, or information purchased or obtained by you will meet your expectations.
Section 6 — Founding Member Program
The Founding Member Program is limited to 500 members and is available on a first-come, first-served basis. Founding Member pricing applies to the initial purchase of The One Kit only and is non-transferable. Founding Member status and associated benefits are tied to the original purchaser and cannot be transferred or sold.
We reserve the right to modify or discontinue the Founding Member Program at any time, with reasonable notice to existing members.
Section 7 — Accuracy of Billing and Account Information
We reserve the right to cancel or decline your order in our sole discretion at any time, subject to applicable laws. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Section 8 — Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind. To the extent permitted by applicable law, we shall have no liability arising from or relating to your use of optional third-party tools.
Section 9 — Third-Party Links
Certain content, products, and services available via our Services may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. To the extent permitted by applicable law, we are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we will not have any liability or responsibility for any third-party materials, products, or services.
Please review carefully any third-party's policies and practices before you engage in any transaction. Complaints, claims, or questions regarding third-party products should be directed to the relevant third-party.
Section 10 — Personal Information
Our collection, use, disclosure, and processing of your personal data will be handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
By using our website, you acknowledge and agree to our use of cookies and analytics tools to understand how visitors interact with our Site. All communications are conducted in compliance with applicable laws.
Section 11 — Errors, Inaccuracies, and Omissions
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, product shipping charges, transit times, and availability. To the extent permitted by applicable law, we reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice, including after you have submitted your order.
Section 12 — Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose;(b) to solicit others to perform or participate in any unlawful acts;(c) to violate any international, federal, or state regulations, rules, laws, or local ordinances;(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;(f) to submit false or misleading information;(g) to upload or transmit viruses or any other type of malicious code;(h) to collect or track the personal information of others;(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;(j) for any obscene or immoral purpose;or (k) to interfere with or circumvent the security features of the Services or any related website.
We reserve the right to terminate your use of the Services for engaging in or attempting to engage in any of the prohibited uses.
Section 13 — Intellectual Property
All content on this Site, including but not limited to text, images, logos, product names, compositions, and design elements, is the property of Eight Group Holdings, LLC or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.
"Zenvora," "Velvet Ember," "Imperial Oak," "Cashmere Wood," "The One," and "Atmosphere Design House" are trademarks of Eight Group Holdings, LLC.
Section 14 — Agreement to Arbitrate
In the event of any dispute between you and the Company that relates in any way to or arises out of these Terms of Service, your use of or access to the Services, or any products purchased through our Services, you and the Company consent to arbitrate that dispute before a single arbitrator under the then-current rules of the American Arbitration Association (AAA) in Clark County, Nevada, or remotely, rather than litigate the dispute in court. You and the Company also agree the Federal Arbitration Act governs the arbitrability of all disputes between you and the Company.
If you do not want to be bound by this arbitration provision, you must notify the Company in writing by email to support@zenvoraone.com within 30 days of the date you first agree to these Terms of Service, stating you do not want to resolve disputes with the Company by arbitration.
YOU AND COMPANY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS OR REPRESENTATIVE ACTION OR PROCEEDING.
Notwithstanding the above, either party may seek relief in a small claims court for disputes within the scope of that court's jurisdiction on an individual basis only.
If an arbitrator or court decides any part of this Section 14 is invalid or unenforceable, the other parts of this Section 14 shall still apply.
Section 15 — Disclaimer of Warranties;Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Services will be uninterrupted, timely, secure, or error-free.
To the extent permitted by applicable law, the Services and all products delivered to you through the Services are provided "as is" and "as available" for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Notwithstanding the foregoing, in states that do not permit the disclaimer of implied warranties for consumer goods — including California, Kansas, Massachusetts, Mississippi, Maine, Vermont, Connecticut, and South Carolina — implied warranties of merchantability and fitness for a particular purpose apply to consumer goods to the extent required by applicable law.
In no case shall Eight Group Holdings, LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of any of the Services or any products procured using the Services, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 16 — Indemnification
You agree to indemnify, defend, and hold harmless Eight Group Holdings, LLC and its officers, directors, employees, affiliates, agents, contractors, licensors, service providers, suppliers, and interns from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 17 — Severability
In the event any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms of Service will remain in full force and effect.
Section 18 — Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.
If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for any and all amounts due up to and including the date of termination.
Sections 13, 14, 15, 16, 17, 18, 19, and 20 will survive any such termination.
Section 19 — Entire Agreement
These Terms of Service and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
No waiver of any provision of these Terms of Service shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.
Section 20 — Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Nevada, USA, without respect to its conflict of laws principles. The exclusive place of jurisdiction for all disputes not subject to arbitration under Section 14 is Clark County, Nevada.
Notwithstanding the foregoing, consumers located in California, New York, New Jersey, Massachusetts, Washington, or any other state whose consumer protection statutes may not be waived or limited by private contract retain the right to bring claims under applicable state consumer protection law in their state of residence. This governing law provision does not waive any non-waivable statutory rights afforded to you under the laws of your state of residence.
Section 21 — Age of Consent
The Services are not intended for use by minors under the age of 18. We do not knowingly collect information about minors through the Services. If we learn we have collected personal information of a minor without the consent of the minor's parent or guardian as required by law, we will delete it. By using the Services, you represent that you are at least the age of majority in your state or province of residence.
Section 22 — Commercial Resale
Any commercial resale of Zenvora products on third-party platforms (including but not limited to Amazon, eBay, and other retail sites) is strictly prohibited and a material violation of these Terms of Service.
Section 23 — SMS and Electronic Marketing Communications
By opting in to receive SMS or other electronic marketing communications from us, you consent to receive recurring automated marketing messages at the number or email address you have provided. Consent is not a condition for any purchase.
You may opt out of receiving electronic marketing communications at any time by following the unsubscribe instructions in any message we send, or by contacting us at support@zenvoraone.com. Standard message and data rates may apply.
Section 24 — Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to the Site. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Section 25 — Contact Information
Questions about the Terms of Service should be sent to us at:
Zenvora is a brand operated by Eight Group Holdings, LLC, Las Vegas, Nevada, United States.